Job Title: General Manager - High Rise
POSITION
SUMMARY:
The General Manager has complete charge of the day-to-day operation
of first-class, luxury condominium complex. Provides for the operation,
maintenance, management, cleaning, sanitation, renewal, replacement, care and
upkeep of the Common Areas, as described in the Condominium Association
Documents (Documents), and all property of the Lofts Condominium Association
(Association). The General Manager enforces compliance with the Rules and
Regulations relative to the operation, use and occupancy of the property.
Maintains a cordial relationship with owners, tenants, contractors, vendors and
employees. Ability to work a flexible schedule on order to meet the needs of
the residents, visitors, contractors, vendors and employees is required.
On-call to the Board of Directors 24-hours a day, 7-days a week, to supervise
operational issues and emergencies.
Administrative
·
Negotiates contracts with third parties, to be signed by an officer of the
Association, for work, including corrective and preventative maintenance, and
upkeep in relation to the Common Areas. Supervises the administration and
monitors the performance of all work to be performed and services rendered by
such contracts.
·
Communicates to the Board on a weekly basis with regard to issues involving the
community; resident concerns; building /operations; employees concerns or
changes in personnel; status of units, number currently on the market, number of
units resided in by non residents; new residents; closings and closings pending.
·
Maintains an accurate inventory of all furniture, fixtures, equipment, tools and
supplies, including replacement parts and all other items of personal property
included in the Common Area or owned by the Association.
·
Prepares a preventative maintenance schedule for the Board of Directors and
updates when requested.
·
Enforces the Rules and Regulations of the Association as expressed and set forth
in the Documents.
·
Ensures the compliance by the Association with all applicable laws, rules and
regulations of the State of Texas and the City of Houston, Texas, as amended
from time to time. Informs Board of any violations of such laws, rules or
regulations and acts only upon the instruction and direction of the Board.
·
Reports to the Board any unpaid maintenance and assessments owed by owners and
submits a written delinquency report to the Board.
·
Supervises Assistant Manager in the collection and accounts for all assessments
and uses collection procedures when reasonably necessary as provided in the
Documents.
·
Maintains on-site, necessary Certificates of Insurance as set forth in the
Documents.
·
Prepares or oversees the preparation of notices, proxies, ballots, meeting
packets for all meetings of the Association and Board.
·
Attends monthly Board Meetings, yearly HOA Meetings and any Special Meetings, at
the invitation of the Board.
·
Oversees and ensures the accuracy of individual files for each unit.
·
Maintains files for all correspondence, bids, repair orders and maintenance
records.
Personnel
-
In partnership with Human
Resources Director, establishes and maintains a proactive human resource
function to ensure employee motivation, training, development and retention,
wage/benefit administration and compliance with policies and procedures and
labor regulations.
-
In partnership with Human
Resources Director, recruits, interviews, hires and discharges all
personnel.
-
On an on-going basis,
assesses and reviews the job performance of all subordinates.
-
Ensures that proper employee
coaching and counseling and disciplinary procedures are utilized.
-
Oversees proper training and
development of all subordinates.
-
Approves personnel
schedules, monitors attendance, approves timecards and approves vacation
requests.
-
Directs and coordinates the
activity of all assigned personnel and responsibilities.
-
Ensures the maintenance of
accurate payroll records and that payroll checks are distributed in a timely
manner.
-
Conducts a yearly formal
performance review on all direct reports. Reviews and approves formal
performance reviews of all subordinates.
-
Conducts regular
departmental meetings to ensure continual progression of staff and to
highlight areas of desired improvement.
-
Creates an environment that
provides employees with the tools, training and resources they need to
deliver exceptional customer service while exhibiting a sense of teamwork.
Budget
-
Prepares an Annual Budget
and Five-year Capitol Improvement Plan for the Association and presents to
the Board for approval within the time frame set forth in the Documents.
-
Approves all expenditures
and seeks Board approval if expenditure is above pre-determined threshold.
-
Ensures monthly expenditures
are within budgetary guidelines.
-
Reports variances of actual
as compared to budget line items in a monthly Financial Critique to the
Board within the time frame set forth in the Documents.
-
Assists with audits, when
called upon by the Association’s auditors.
-
Distributes audited Annual
Financial Reports, prepared by the Association’s auditors, to the Board
within the time frame set forth in the Documents.
-
Re-caps and verifies Other
Revenue in monthly report to the Board.
-
Prepares correspondence and
reports regarding finances as required by the Board.
Safety
·
Ensures good safety practices of employees, residents, visitors, contractors and
vendors throughout the building.
·
Understands and ensures compliance with all general safety rules and regulations
(O.H.S.A.)
Building Access Control
-
Ensures that the Building
Access Control procedures are in effect at all times.
-
Makes sure that all points
of entry into the building are properly manned or properly secured.
-
Trains the staff to ensure
they are aware of and practice Access Control procedures.
-
Ensures that all cleared
entries are made with the “timed entry” rather than using “open mode.”
-
Ensures that all key control
procedures are being followed; that no unit key is given out without
permission from the resident.
-
Makes certain that a proper
paperwork trail is established and followed for all unit key exchanges.
General
-
Maintains a clean, neat and
professional appearance.
-
Maintains a neat, organized,
clean and safe work environment including any office or storage areas
assigned to management.
-
Understands the Building
Safety Procedures and their role in maintaining a safe environment.
-
Understands the Building
Safety Procedures and their role in an emergency situation.
-
Along with Facilities
Manager, oversees all unit renovations to ensure they are in line with the
Rules and Regulations governing such activity. Meets regularly with General
Contractors and makes periodic inspections of units under renovation.
-
Ensures that the rules and
regulations as outlined in the Employee Manual are enforced and followed by
all personnel.
-
Delegates tasks and
coordinates multiple functions to most effectively and efficiently
accomplish established objectives.
-
Manages the decision making
process effectively and works with both short and long-range objectives and
takes strong personal initiative.
-
Directing condominium
operations by developing and implementing strategies and services which
align with Premier’s overall mission, vision, values and also meets or
exceeds the needs of the owners and employees.
-
Continually seeks out areas
for improvement, i.e. expense reduction, building upgrades and other ways to
increase the value of the investment for all owners.
OPERATING SKILLS, KNOWLEDGE &
ABILITIES:
Education/Training:
A four-year Bachelor’s Degree from an accredited
university or equivalent experience in a condominium, hotel or commercial
building management organization is required.
Experience/Knowledge/Abilities:
A minimum of five (5) years of managerial experience required. Management
experience to include; budgeting and expense control; personnel supervision and
development; building management, operation and maintenance. Strong working
knowledge of customer service principles and practices. Ability to read,
analyze, and interpret technical procedures, leases, regulations or documents
with a similar degree of complexity. Strong interpersonal, time management, and
customer service skills required.
Computer literacy:
Proficiency and working knowledge of Microsoft Office Applications.
Strong communication (written and verbal) skills
required.
Special Requirements:
Physical demands include ability to lift up to 50lbs; Standing, sitting, walking
and occasional climbing. The employee is required to work at a personal
computer for extended periods of time as well as talking on the phone for
extended periods of time. Ability to detect auditory and/or visual emergency
alarms. On-call 24/7. Ability to work extended/flexible hours and weekends
based on project requirement. Driving when necessary. Ability to respond to
emergencies on a timely manner.
Vision Requirements:
·
Constant need (66% to 100% of
time) to complete forms, read and review reports, wide variety of
correspondence, view computer screen. Frequent need to see small detail
·
Frequent need (33% to 66% of time)
to see things clearly beyond arm’s reach (inspecting property, neighborhood
survey)
Hearing Requirements:
·
Constant need (66% to 100%of time)
to communicate over telephone and in person with vendors, corporate and resident
staff, residents and prospects.
Reasoning Development:
·
Moderate. Must be able to apply
principles of logical thinking to a variety of practical situations and
accurately follow standardized procedures that may occasionally call for minor
deviations. Must be able to think rationally beyond a specific set of
instructions.
·
High. Must be able to work at a
fast pace, perform duties while under pressure, and meet dead lines in a timely
manner, to interact/communicate with other associates, residents, visitors and
the public in a professional and pleasant manner.
Speaking Requirements:
·
Constant need (66% to 100% of time) to verbally communicate with home owners,
developers, vendors, and resident staff.
The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This
is not an all-inclusive job description; therefore, management has the right to
assign or reassign schedules, duties and responsibilities to this job at any
time.
