Job Title: Front Desk Agent

Department:  Front Desk Operations 
Supervisor:  Front Desk Team Leader and On-Site Association Manager 
Hours:  Minimum 40 hours per week / schedule varies 
FLSA Status:  Non-Exempt

POSITION SUMMARY:     

The Front Desk Agent is a key member of the property management team. Front Desk Agent provides superior customer service, possess detailed knowledge of company policy and procedures, and perform essential functions as they relate to the maintenance and accessibility of the building. The Front Desk Agent has the competency and intrapersonal skills to work independently, and with minimal direct supervision. Possesses strong communication, telephone, and customer service skills.  Detailed oriented and able to multitask.  Meets and greets residents; checks guests and service providers in/out.  Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Texas Department of Public Safety Non-Commercial Office License preferred, but not required.

POSITION RESPONSIBILITIES:

·         Keeps track of activity logs for shift, incident reports for the Manager’s review.
·         Provides training for all new hires assigned to property.
·         Forwards vacation and day off requests to Front Desk Team Leader for approval.
·         Assists in investigations, tape/log reviews for any unusual incidents.
·         Helps Assistant Manager and/or On-Site Association Manager with any special requests, i.e. administrative work, mailings, etc.
·         Demonstrates excellent customer service, communication and time management skills.
·         Monitors Emergency Response System.
·         Greets and directs residents, guests and invitees.
·         Monitors and controls Electronic Security Control Systems.
·         Responds to emergency situations in a timely and efficient manner.
·         Monitors and controls access to the building.
·         Maintains daily log, records and forms.
·         Resolves and follows-up on all complaints/issues. 
·         Maintains a safe and secure environment throughout the building/property(s).
·         Follows safety procedures and maintains a safe work environment.
·         May be assigned other duties by management

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Education/Training:        

·         High school diploma or equivalency preferred. College level courses in business or hospitality preferred. 

Experience/Knowledge:  

Two (2) to three (3) years of industry experience preferred. Computer literacy: basic command of Microsoft Office, basic command of information system hardware/software is preferred. Effective written and verbal communication skills.  Strong customer service, communication and interpersonal skills required. 

 

Special Requirements:
Ability to lift 30 – 50 lbs; Work in an upright standing or sitting position for long periods of time; Handle, finger, grasp and lift objects and packages; Reach with hands and arms; Ability to quickly and easily navigate the property/building as required to meet the job functions; Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts on a timely manner; Must be a team player.

Vision Requirements:
·         Constant need (66% to 100% of time) to document maintenance and complete forms, read cautionary labels, respond to written instructions from staff and home owners.
·         Frequent need (33% to 66% of time) to see things clearly beyond arm’s reach (observe problems throughout property.)

Hearing Requirements:
·         Constant need (66% to 100%of time) to communicate with residents, vendors, and on-site staff.  Must have listening skills to diagnose needed repairs, etc.

Speaking Requirements:
·         Constant need (66% to 100% of time) to communicate verbally and in written format, receive and exchange ideas with residents, vendors, and staff.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

DISCLAIMER:  This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.